I contacted Big Fish by phone a month out before our visit to Seagrove. The person I spoke with on the phone was very helpful and was anticipating a smooth experience with the company (who also owns Donut Hut and Brozinni Pizzeria). When we arrived to our home mid day, our bikes had not been delivered. I left 3 voicemails, an email or two as well as tried to call a few more times and there was no answer. They did finally deliver our three bikes at about 5 pm. I made another phone call just to simply ask if we would be charged for the whole day, This time when I called, a woman (guessing Nicole) answered, and I explained the situation very kindly and just wanted to know if we would be charged for the whole day or not. She immediately started rudely saying that everyone needed to find more patience and yes we would be charged for the whole day. I have never had anyone speak that rudely to me on the phone before. I asked that the biked be picked up and we not be charged. Interestingly enough, they were at the house within 5 minutes to pick the bikes up. I think some kindness would help here.
Thanks for the great bikes to cruise the area on. We loved the multi speed bikes you guys had. Also we had a brake pad hang up on us. Out of no wear on of your crew members stopped and fixed it on the spot!!! Thanks for having them on the roads to help your customers. Loved that!!!!
Brian
Big Fish Bike Rentals Inc is a US Bicycle Store based in Santa Rosa Beach, Florida. Big Fish Bike Rentals Inc is located at 4101 E Co Hwy 30A, Santa Rosa Beach, FL 32459, USA.
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